AmplusPlus offers a 30-day return policy on most products*. Items that have a lead time are special-order items and therefore not returnable. All products returned for refund must be in the unopened original box with all accessories and in new, unused condition with the factory seal. Product must be received in mint condition so they can be re-sold as new (clean, undamaged, unused, unopened and complete in the original manufacturer packaging with the factory seal intact). Opened items are not eligible to be returned for refund. A minimum 20% restocking fee shall apply on all returns. To ensure that the product remains in returnable condition, please do not use the product box as the shipping box. You must repackage in another box with appropriate packing materials. Contents of the package not matching the information on the RMA form will be cause for return of all equipment. Any shipping/handling fee paid is non-refundable, and buyer pays for return shipping. Installation and labor fees are not refundable for any reason, nor are installation materials. For items with free shipping offers, our cost of shipping will be deducted from the refund amount. You must obtain an RMA # and return instructions from us before returning the item. Any packages returned without a valid RMA # will be refused by receiving and returned to the sender. All sales are final after 15 days and no returns are accepted after that period. All manufacturer warranties stay in full effect.